Terms and Conditions — Vesterålen Apartments

These terms and conditions apply to all apartment bookings made through Vesterålen Apartments ("we", "us", "our"), operated by Vesterålen Drift AS, org. no. 933 231 925, Straumsjøen, Norway. By making a booking, you ("the customer") agree to the following terms.

1. Booking and payment

All prices are listed in Norwegian Kroner (NOK) and include VAT (12% on accommodation) unless otherwise stated. Direct bookings are paid by card when you book. Tour operators with a partner account pay by invoice only: the booking is confirmed immediately, and the invoice is issued no earlier than 14 days before arrival and is payable within 14 days.

A direct booking is confirmed when payment has been received. A tour operator booking is confirmed immediately when it is made. You will receive a confirmation email with your booking number and details.

2. Cancellation by the customer

The following cancellation policy applies to all apartment bookings:

Apartments

• 15 days or more before arrival: free cancellation, full refund.
• 14 to 8 days before arrival: 50% cancellation fee.
• 7 days or less before arrival, or no-show: 100% cancellation fee.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our control. In such cases, guests will be offered a full refund or the option to reschedule, subject to availability.

To request a cancellation, please use the cancellation link provided in your booking confirmation email, or contact us at contact@vesteralenapartment.com. Refunds are processed manually and may take 5–10 business days to appear on your statement.

3. Cancellation or changes by the operator

We are not liable for any additional costs incurred by the customer as a result of cancellation or rescheduling, including but not limited to travel, accommodation, or other bookings.

4. Liability

Vesterålen Apartments acts as a provider of accommodation. We are not liable for:

• Loss or damage to personal property during the stay.
• Delays or cancellations caused by weather, natural events, or other force majeure.
• Any indirect or consequential losses.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant booking.

5. Personal data and privacy

We collect and process personal data (name, email, phone number, and booking details) solely for the purpose of managing your booking, sending confirmation and follow-up communications, and complying with legal obligations.

Your data is stored securely in our booking system and is not shared with third parties except as necessary to process payments (Stripe) or send communications (Resend). Payment card details are handled entirely by Stripe and are never stored on our servers.

You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us at contact@vesteralenapartment.com.

We comply with the Norwegian Personal Data Act and the EU General Data Protection Regulation (GDPR).

6. Partner and tour operator bookings

Tour operators and partners booking on behalf of their guests agree to communicate these terms and conditions to their guests before arrival. The tour operator or partner is responsible for ensuring that all guests are informed of the cancellation policy and the practical information for the stay. The partner is also responsible for providing accurate information about the guests, including the guest's phone number so that check-in details can be sent before arrival.

7. Intellectual property

All content on our website, including text, images, logos, and design, is the property of Vesterålen Apartments and may not be reproduced without written permission.

8. Governing law

These terms and conditions are governed by Norwegian law. Any disputes arising from or in connection with a booking shall be resolved in accordance with Norwegian law.

9. Contact information

Vesterålen Apartments Operated by Vesterålen Drift AS Org. no.: 933 231 925 Klakksjordveien 104, 8475 Straumsjøen, Norway Email: contact@vesteralenapartment.com Website: vesteralenapartment.com